How long does delivery take once my order has been despatched?

We ship all of our orders using Royal Mail. Choose between Standard Shipping (2nd class, 3-5 working days) and Express Shipping (1st class, 1-2 working days). Please note that this does not include Sundays or Bank Holidays. Orders placed on Saturday or Sunday will be posted first thing on Monday.

My order has not arrived, what do I do?

Please understand that once we have posted your order, the delivery is beyond our control and is down to Royal Mail. Please allow at least 7 working days before contacting us regarding your order. You can contact us at poppyplumunderwear@gmail.com and someone will be in touch within 24 hours to assist.

I have provided an incorrect / misspelt delivery address, can I change it?

If you provide us with the incorrect shipping address by mistake, please email us as soon as possible, and we will change this for you. If your item has already been despatched, unfortunately it is out of our control and you will need to contact Royal Mail.

I have received my order but have changed my mind, can I return it?

We hope that you love your lingerie however, we understand that this may not always be the case. If you are unhappy with your items and would like us to process a return, we ask that you let us know within 14 days of the date of dispatch. If you contact us after this 14 day period, unfortunately, we cannot accept your return. Once we have received your return, we will provide you with an exchange or a store credit note only.

I have received my item but it does not fit, can I exchange it for an alternative size?

We are more than happy for you to exchange your lingerie set if it does not fit. Please note that all items must be returned to us in the way that we sent them to you (with all labels and tags still be attached, with no makeup stains, marks, pulls or rips of garments).

If your chosen exchange is not available, our returns team will be in touch to organise an alternate size, style or colour for you.

I am interested in collaborating with you, how do I go about this?

If you are interested in collaborating with us, we would love to hear from you! Please send us an email at poppyplumunderwear@gmail.com or drop us a message on Instagram @poppyplumunderwear